Questions & Answers
Got questions? I’ve got answers! Whether you’re curious about how I source materials, how to care for your new piece, or just want to know more about Woodbrick, you’re in the right place. If you don’t find what you’re looking for, feel free to reach out—I’m always happy to chat!
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Where do you source your textiles from?
An effort is made to source items in person and within the local community. Primarily textiles are purchased from second hand stores, charity sales, marketplace, and vintage resellers. Many textiles are also donated directly to Woodbrick by local brands and artists, or private sew-ists. Occasionally online deadstock retailers (ex. Fabcycle and Oursocial) are utilised when especially fabric, such as water resistant, is available.
How should I care for my Woodbrick piece?
Consider spot cleaning, washing by hand or machine washing in a delicate bag. Hang to dry.
Materials vary widely and will wash and wear depending on unique textile content, material type and source. Vintage and repurposed fabric may include small flaws, signs or ageing or repair. This is an evident fact of upcycling and contributes to the character of Woodbrick bags.
When can I expect my order to ship?
Always doing my best to get orders with ready-to-ship products out the door and in the mailbox within 7 to 10 business days.
Where do you ship to?
Currently, I offer shipping within Canada and to the United States. Any customs and duties incurred through shipping are the responsibility of the customer.
Looking for shipping to somewhere else? Send me an email (hello@woodbrick.ca) and let's chat!
Is local pickup available?
You betcha! Local pickup is available in Victoria, BC. You can select it when checking out and you'll receive all the details once your order is ready.
Do you offer returns or exchanges?
Due to the nature of one-of-a-kind pieces, returns or exchanges are not supported. However, I stand by my sewing and construction. If items are flawed or show faults beyond normal wear and tear I will address them on a case by case basis.
While textiles are vetted for quality, all material is secondhand and no responsibility is taken for the behaviour of textiles overtime (ex. pilling, shedding, colour bleeding).
Do you do custom orders?
Not at the moment! If time allows I will open custom or made-to-order spots and announce these openings via newsletter or blog post.
I'd love to carry you in my store. Do you offer wholesale?
Send me an email!
hello@woodbrick.ca
I would love to work with you, can we collaborate?
Send me an email! And make sure to follow me on Instagram!
hello@woodbrick.ca
What is the best way to get in touch with you?
Send me an email! And make sure to follow me on Instagram!
hello@woodbrick.ca
Where can I find and shop Woodbrick in-person?
- Woodbrick adult bags are currently stocked at Fat Sisters Plus Size Vintage & Consignment in Victoria, BC
- Woodbrick Kids items are available at Sailor Jack in West Victoria, BC
Keep your eye out for upcoming in-person events listed on the blog, sign-up for updates via email, and follow me on Instagram.
